• FULL-TIME
• Permanent

Position Title: Director – Enterprise Performance, Evaluation and Strategic Initiatives

Employment Status: Permanent Full Time

Hours of Work: Monday to Friday, 35 Hours

Position Reports to: Chief Executive Officer

Primary work location: Oshawa (Hybrid work environment); Staff may be requested to work out of other DCHC’s sites in Pickering and Oshawa (Airport Road).

Direct Reports: 4

• Manager
• Client Experience & Decision Support Lead
• Quality Improvement Coordinator
• Health Information Specialist

Position Overview

Durham Community Health Center (DCHC) is seeking an exceptional, self-driven leader to take on the role of Director, Enterprise Performance, Evaluation and Strategic Initiatives. The role demands a leader who thrives in complexity, excels in driving enterprise-wide performance, and is relentless in the pursuit of excellence.

At DCHC we are committed to a collaborative culture where strategic thinking, execution discipline and shared leadership are at the core of everything we do. as a key member of the Senior Leadership team, the Director will be responsible for aligning enterprise performance, strategic initiatives and quality improvement with DCHC’s long-term vision.

This role is a unique opportunity for an innovative leader to build high-impact frameworks for evaluation, decision support, special project execution and quality transformation. The right candidate will be a visionary, a doer and a collaborator; someone who can seamlessly transition between strategy and execution while fostering an organizational culture of continuous improvement and excellence.

KEY RESPONSIBILITIES

Enterprise Performance & Strategic Evaluation

• Establish a corporate performance management framework, ensuring data-driven decision-making across the organization.
• Oversee enterprise analytics, program evaluation, and governance reporting to enhance service excellence and operational effectiveness.
• Lead the development and execution of corporate performance scorecards, quality indicators, and risk mitigation strategies.

Strategic Initiatives & Transformational Leadership

• Drive the execution of high-impact strategic initiatives, ensuring alignment with organizational priorities and long-term objectives.
• Spearhead the annual risk management plan, ensuring proactive risk identification and mitigation strategies.
• Lead enterprise-wide special projects and transformational initiatives that improve service delivery and operational effectiveness.

Quality Improvement & Decision Support  

• Develop and oversee the organization-wide Quality Improvement (QI) framework, ensuring a culture of continuous improvement.
• Lead DCHC’s accreditation cycle and compliance initiatives, maintaining excellence in primary healthcare service delivery.
• Establish and oversee decision support mechanisms that enhance program and organizational effectiveness.
• Build organizational capacity by providing strategic leadership in change management, process improvement, and knowledge translation.

QUALIFICATIONS & EXPERIENCE

Education & Certifications

• Bachelor’s degree in Healthcare Administration, Business Administration, or a related field (Master’s preferred)
• PMP, Lean Six Sigma, or a relevant performance excellence certification is an asset.

Experience & Skills

• 5+ years of executive-level experience in enterprise performance, quality improvement, program evaluation, or strategic execution.
• Proven success in leading high-impact initiatives, enterprise-wide projects, and complex change management efforts.
• Strong ability to analyze data, identify trends, and translate insights into strategic action.
• Deep understanding of Ontario’s healthcare transformation, integrated care models, and emerging policy trends.
• Exceptional leadership, stakeholder engagement, and executive communication skills.
• Demonstrated ability to lead in a collaborative, fast-moving, and high-accountability environment.

What Sets This Role Apart? 

• This is a high-stakes, high-impact leadership role. It requires:
  • A strategic powerhouse who can execute with precision.
  • A collaborative leader** who thrives in a multi-disciplinary, fast-paced environment.
  • A change agent** who is comfortable leading transformational initiatives and navigating complexity.
  • A data-driven decision-maker who can synthesize insights into actionable strategies.

Why Join DCHC?

• Impact at Scale – Drive transformational change in a high-performing primary care organization.
• Enterprise-Level Innovation – Lead quality, performance, and strategic initiatives at the highest level.
• Leadership Growth – Competitive compensation, HOOPP pension, and ongoing professional development.

Benefits

• Comprehensive health benefits
• Healthcare of Ontario Pension Plan (HOOPP)
• Growth and Development opportunities; annual professional development allowance

Full vaccination against COVID-19 is mandatory for this position (DCHC will however adhere to its duty to accommodate those who are unable to be fully vaccinated for a reason related to