• FULL-TIME
• Permanent

Position Title:  Vice President, Integrated Care & Experience/ Chief Privacy Officer

Employment Status: Permanent Full Time

Hours of Work: Monday to Friday, 35 Hours

Position Reports to: Chief Executive Officer

Primary work location: Oshawa (Hybrid work environment); Staff may be requested to work out of other DCHC’s sites in Pickering and Oshawa (Airport Road).

Direct Reports: 6

Organization Overview

Our Vision: Building Healthier Communities Together

Our Mission: Partnering to provide integrated, accessible, and equitable care to enhance health and social well-being in our communities

Our Values: Compassion, Inclusive, Collaborative, Innovative, and Trustworthy

Who we serve: Durham community members who face multiple barriers to health and wellbeing; and who need integrated, accessible, and equitable community-based primary care and wellness services.

Durham Community Health Centre (DCHC) is a recognized leader in redefining the experience of community-based health and wellness services providing a variety of free community programs and services to Durham Region. DCHC’s Theory of Change clearly identifies its focus on delivering integrated clinical and wellness care, equity-based programs and services, and knowledge mobilization and advocacy to address social determinants for our Durham Communities, with a strong focus on priority populations. We also strive to be accessible to community members who face barriers such as culture, gender, age, geographic isolation, homelessness, language, physical and/or cognitive disabilities, poverty, sexual identity, and race.

It's an exciting time to be joining this organization.  Durham Community Health Centre has been selected as the lead agency for the new Homeless Addiction Recovery Treatment (HART) Hub in the Durham region.  This innovative hub will provide life-changing services for individuals struggling with addiction and mental health challenges, helping them regain stability and rebuild their futures.

DCHC was also announced as the lead organization of a new Youth Wellness Hub in Ajax. This new initiative will provide essential services to youth aged 12 to 25, supporting their mental, physical, and social well-being in one convenient and welcoming location.

Position Overview

As part of the senior leadership team, and reporting to the Chief Executive Officer, the Vice President, Integrated Care & Experience (ICE), leads DCHC’s Integrated Care & Experience team that focuses on 8 Equity Based Programs and 5 Service Categories.

Equity Based programs:

1. Children, Youth, and Family Health and Wellness
2. Seniors Health and Wellness
3. Indigenous Health and Wellness
4. Black Health and Wellness
5. 2SLGBTQI Health and Wellness
6. Unsheltered Health and Wellness
7. Newcomers Health and Wellness
8. Corporate Health and Wellness

Service Categories:

1. Clinical Care
2. Wellness Care
3. Specialized Care
4. Chronic Disease Management and Prevention
5. Health Education

KEY RESPONSIBILITIES:

Leadership and Management

• Work with Region of Durham to lead the implementation of the Durham HART Hub.
• Leverage partnerships to create pathways to supportive housing and improve long-term stabilities and outcomes for vulnerable populations in the Durham Region.
• Lead the implementation of the Youth Hub in Ajax.
• Collaborate with the Chief Executive Officer on developing the strategic vision and direction of DCHC.
• Work as a member of the Senior Leadership Team on developing and delivering on our Strategic Plan and Annual Operating Plans.
• Lead and enable a team of dedicated health care and support services professionals to ensure our clients receive and benefit from team-based, coordinated, inter-professional care.
• Represent the organization at external events, meetings and/or funding opportunities.
• Continually participate in building and maintaining positive working relationships across the organization through effective communication, performance improvement and teamwork efforts.
• Effective multi-year and annual planning and management of operating budget; provide input towards organizational annual budgeting exercise.
• Responsible for agency-wide privacy related policies and procedures ensuring adherence to privacy legislation.

Integrated Clinical and Wellness Programs & Services

• Drive program and service integration and client experience across DCHC.
• Integrate wellness, health promotion, and clinical services, with a focus on optimizing team-based care.
• Enhance programmatic evaluation strategies to improve quality on program offerings that are measured to be most impactful to DCHC’s clients regarding health and wellbeing status.
• Develop and strengthen networks and relationships with the communities we serve to ensure they are part of the design of future programmatic changes.
• Deliver performance reports to CEO of DCHC’s programs and services against the KPIs with recommendations on how to address the gaps.
• Help identify key community partners that can support DCHC in achieving its desires impact through collective impact initiatives.

Equity-Based Programs & Services

• Enhance DCHC’s program evaluation framework to identify critical health equity gaps.
• Evolve DCHC’s program offerings to improve health equity and meet the needs of DCHC’s priority populations.
• Continue to evolve DCHC’s system navigation strategies that strengthen DCHC’s role as a Provider, a Delivery Partner and a Connector.

Knowledge Mobilization

• Design, recommend and implement a knowledge mobilization strategy aligned with the organizational strategy that identifies areas of health education and awareness needed for DCHC’s community members.
• Develop knowledge mobilization networks with partners to increase client and community awareness related to their own health and wellness.

Integrated Client Experience