• FULL-TIME
• Temporary

Temporary Full Time Position: 35 hours per week

Contract Period: March 2025 – June 2026

Salary Range: $24.99 - $29.99 per hour

Location: Dixie Bloor Neighbourhood Centre (East Mississauga)

LAMP Community Health Centre is a multi-service, community based charitable organization that provides a wide range of programs and services to improve a person's health. LAMP uses a coordinated approach to connect people to medical services and other programs that build personal resources. By providing services that improve physical, emotional, social and economic well-being, people can better control their health and environment.

 Job Summary 

LAMP CHC and Dixie Bloor Neighhbourhood Centre have partnered to bring wraparound community support and services to the refugee population so that clinical services, newcomer and refugee supports can be offered in a seamless, timely and culturally safe manner. The Intake Liaison is one of the first points of contact for anyone seeking service through the Improving Care for Refugees Program. The Intake Liaison will maintain responsibility for receiving requests for access and coordinating program and service connections for care.

The Intake Liaison maintains overall responsibility for waitlists and administration of intake assessments and scheduling. They work in close partnership with Registered Practical Nurses and other administrative and support staff with regard to triaging and clinical decisions, as well as providers of care, and are involved in related administrative aspects of the program.

The Intake Liaison will ensure that all organizational policies are followed; ensure the provision of high-quality services to clients in keeping with LAMP values.

Required Qualifications

• Social Services degree, or (Medical) Office Administration Diploma from a recognized institution and/or equivalent work experience
• Two to three years of experience in a community health setting
• Understands privacy legislations, medical and health care system, diversity and inclusion.
• Demonstrated knowledge of health care coverage programs with understanding of newcomer and refugee health being a strong asset
• Excellent interpersonal skills necessary to work effectively across all levels of the organization’s diverse workforce
• Experience and knowledge of the impacts of social determinants of health would be an asset
• Experience working with persons in crisis and or a reliable ability to respectfully deal with person(s) in distress, de-escalation skills are required
• Excellent communication skills, both verbal and written, with the ability to clearly convey information and ideas
• Typing speed of 45 WPM
• Great attention to detail with the ability to work under pressure, account for results, and meet challenging deadlines with the ability to maintain a positive attitude
• Professional and empathetic with a sense of urgency
• Positive attitude and dependable with strong initiative and the ability to work both independently and in a team-oriented atmosphere
• Open minded, eager and willing to constantly learn and improve oneself
• Recognizes LAMP’s culture, values and philosophy when dealing with clients with different backgrounds and perspectives.
• Open minded, eager and willing to constantly learn and improve oneself.
• Current Driver License is an asset.
• Knowledge of LAMP Community Health Centre, the South Etobicoke and/or East Mississauga community, and/or a second language that is reflective of the community being served are all preferable assets.

LAMP Community Health Centre is dedicated to achieving a workforce that reflects the diversity of the community it serves and encourages applications from equity seeking groups.

Please send your resume with a cover letter to Human Resources:

Email Address │ recruiting@lampchc.org

Subject │ Job Opening for Intake Liaison, ICRP