• FULL-TIME
• Permanent

FULL TIME, REGULAR POSITIONS
SALARY RANGE: $47,187 - $50,179
INCLUDES HEALTH BENEFITS AND HOOPP (HEALTHCARE OF ONTARIO PENSION PLAN)

South Riverdale Community Health Centre is a non-profit, multi-service organization that provides primary healthcare, social and community outreach services with an emphasis on health promotion and disease prevention primarily to people of East Toronto. Our mission is to improve the lives of people that face barriers to physical, mental, spiritual and social well-being. We do so by meaningfully engaging our clients and communities, ensuring equitable access to primary health care and delivering quality care through a range of evidence informed programs, services and approaches. As a leader in community health, our locally and internationally recognized community services include cutting-edge primary health services, health promotion, harm reduction, environmental health, community food centre and population-based community programs for marginalized peoples. We value health equity and inclusion and respect in our work and in the delivery of our services.

This position will operate as part of the new HART Hub. The HART Hub is an initiative of East Toronto Health Partners Ontario Health Team (ETHP OHT) led by South Riverdale Community Health Centre and St. Michael’s Homes with support from Anishnawbe Health Toronto, Gerstein Crisis Centre, The Neighbourhood Group, Michael Garron Hospital, Alpha House, Fontbonne Ministries, The Salvation Army, 2-Spirited People of the 1st Nations, Woodgreen Community Services, Comprehensive Treatment Clinic and The Neighbourhood Organization.

This position acts as part of a multidisciplinary team, facilitating client flow and referrals through the East HART Hub and other SRCHC Substance Use & Mental Health (SUMH) programs. This will involve providing program information, answering and triaging calls, inquiries, referrals, greeting and checking-in clients, booking appointments and file management using the EMR system, data entry, program material and supply ordering, and scheduling. This position requires providing services to a range of clients, including people who use drugs, people with mental health concerns, and other marginalized populations facing significant health barriers.

Working within the larger Service Administration & Quality (SAQ) team, this position will also provide back-up administrative support for the clinic and centre as a whole. This could include working at various SRCHC locations, booking appointments, communicating with clients, responding to general enquiries, acquiring services for and providing information to the public and other agencies regarding the services of SRCHC. This position involves working evenings and weekends, and is expected to work onsite.

Responsibilities:
Reception
• Provide reception services for the SUMH team, the clinic and SRCHC, including communicating with clients, answering incoming calls for staff and directing calls accordingly
• Respond to general enquires, provide basic service to clients (e.g. TTC tokens, taxis, referrals to other agencies) and provide information to the public and other agencies regarding services
• Schedule new intakes, follow up appointments, make reminder phone calls and coordinate client drop-in visits via the EMR
• Provide backup support within the SAQ team
• Recognize escalating situations and follow established protocols to obtain assistance and apply de-escalating techniques
General Administrative Duties
• Respond to the administrative needs of the SUMH team and Operational Health System team providing computer work, photocopying, faxing, and filing
• Assist with team meetings i.e. maintain running agendas and minute taking
• Ensure relevant Process Manual and workflows are followed, accurate and up-to-date
• Responsible for the opening and closing of the centre following procedures to ensure the security and safety of the building, staff, clients and guests
• Open and distribute mail accordingly
• Support with supply organization, ordering and tracking
• Collaborate with program teams in the production and distribution of program material, brochures and flyers across multiple sites
• Enter and maintain provider EMR templates, orientation and group schedules, as well as meetings and room booking
• Provide administrative support with time off requests and rebooking clients following established minimum coverage guidelines
• Utilize Excel in reception and administrative tasks
Clinical Support and Administration
• Administrative support for new referrals to SUMH programs via the EMR, email, e-referrals, fax and phone
• Screen client calls; make appropriate appointments for services
• Make arrangements and referrals with external services (e.g. x-rays, ECG’s and prescription renewals) as directed
• Intake and registration of new clients following established protocols in the EMR
• Work collectively to manage client waitlists for SUMH programs
• Book appointments for clients using the EMR
• Ensure the EMR and files are accurate and current
• Input encounter information for data collection purposes into excel, EMR or other tracking system
• Participate in all required meetings, trainings and communicate program and service updates across applicable teams
• All other duties as required

For full position details and application instructions, please refer to our website: https://www.srchc.ca/jobs/administrative-program-assistant-substance-use-mental-health/