| POSITION DESCRIPTION | As an essential, often first contact and critical liaison between community members accessing SOAHAC’s services and our interdisciplinary staff team, the Medical Administrative Assistant will help maintain SOAHAC’s core values in the provision of culturally safe care. The Medical Administrative Assistant assists in providing a positive, welcoming environment for community members, visitors, individual clients, their families and staff. You will provide medical, administrative, technical and clerical support to SOAHAC team members in various programs. This is a key communications role and as such, you will participate in maintaining internal relations between staff, health service providers, as well as, community partners.
Responsibilities:
• Create a warm and inviting reception for community members, visitors, individual SOAHAC clients and families, in person and on the telephone.
• Collaborate as part of the interdisciplinary staff team for the best interest of the clients, their families and community wellness outcomes
• Aid and support by processing referrals to specialists, laboratory and procedural appointments, and pharmacist inquiries as part of the interdisciplinary staff team
• Ensure proper notification of medical appointments and medical correspondence as part of the interdisciplinary staff team
• Maintain an efficient computerized client encounter system by inputting and updating information into PSS (Telus) on a regular basis
Requirements:
• Graduate of a Medical Administrative Diploma or equivalent
• 3-5 years knowledge/experience working in an Indigenous multi-service health and wellness environment or similar an asset
• Supportive of both Indigenous and western models of wellness and health care
• Possess a thorough knowledge of medical terminology, anatomy and physiology
• Prior experience utilizing medical scheduling software, preferably with an EMR (ideally PS Suites)
• Extensive computer literacy
• Knowledge of various Indigenous and mainstream community agencies, service providers, and resources
• Exceptional attention to detail and accuracy
• Ability to work in a fast-paced environment
• Ability to manage confidential and sensitive information
• Willingness to learn Indigenous Cultural Safety and other ongoing cultural learnings/ teachings
• Willingness to assist other SOAHAC sites as needed
• Valid driver’s license or access to a reliable transportation
• Ability to obtain/ maintain a current and clear police check is a condition of employment
• Up-to-date immunizations and records
This job may require additional responsibilities and duties as assigned by Southwest Ontario Aboriginal Health Access Centre.
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