• FULL-TIME
• Permanent

Decision Support Analyst

Status:                         Full-time, permanent

Location:                     London, ON

Hours:                         35 hours/week

Salary:                         $61,760 to $77,200 per year

Paid Time Off:              3 weeks of vacation, plus sick days, spiritual/cultural leave, birthday

Benefits:                        Comprehensive health, dental and more

Pension:                      HOOPP (defined benefit plan)

Posting Date:             December 16, 2024

Deadline:                    January 3, 2025

Southwest Ontario Aboriginal Health Access Centre (SOAHAC) is a diverse, dynamic, multiservice Indigenous health and wellness agency.  We strive to provide quality, wholistic health services by sharing and promoting traditional and western health practices to enable people to live in a more balanced state of well-being. SOAHAC provides services to Indigenous people including those who live on and off reserve, status, non-status, Inuit, and Metis within the Southwest, Waterloo Wellington and Erie St Clair regions.  SOAHAC has a mandate of ensuring that health services are accessible, of high quality, and are culturally appropriate. It is SOAHAC’s objective to build health care capacity within Indigenous communities.  Currently, we are seeking the services of a Decision Support Analyst to join our interdisciplinary staff team to work at a London SOAHAC site.

Reporting to the Manager, Quality & Compliance, the Decision Support Analyst will ensure the accurate and timely provision of data to various levels of the organization to tell our customer and client stories.  The Decision Support Analyst will be responsible for providing a variety of support services including scheduled and ad hoc data provision, support of data quality assurance initiatives and program specific quality improvement projects. They will provide access to key reports utilizing a variety of reporting tools and methods as well as provide technical support to our customers.

Why work with us?

• Make an Impact: Your work will amplify SOAHAC’s mission, ensuring that Indigenous communities have access to vital, wholistic health services.
• Innovative and Collaborative Environment: Work in a multidisciplinary setting that values the exchange of ideas, innovation, and collective learning.
• Professional Growth: Benefit from meaningful professional development opportunities in a culturally rich environment that supports your career aspirations.
• Supportive Benefits Package: Enjoy competitive pay, a supportive benefits package, and meaningful time off to ensure your personal well-being.

What we’re looking for:

• Experience: Minimum 5 years of digital health records experience; College diploma in health-related field and / or business administration and / or information systems; demonstrated success overseeing quality improvement and risk management activities including deliverables such as internal and external quality reports, data collection & analysis, program evaluation methods & techniques and effective communication and presentation skills. Excellent computer proficiency with expert knowledge of Microsoft 365 features and functionality along with administrator / front-line user in-depth knowledge of Telus PS Suite and / or other EMR platforms.  Experience implementing projects and change management methodologies.
• Indigenous Cultural Knowledge and Understanding: Knowledge of culture and local Indigenous communities in Southwestern Ontario an asset. Must be supportive of both Indigenous and western models of wellness and healthcare.
• Cultural Sensitivity & Awareness: A genuine respect for Indigenous cultures and practices, with an openness to learning and engaging with Indigenous communities.  Experience with Indigenous communities an asset.
• Clinical Knowledge: Understanding of primary health care, clinical and social service practices. Experience working with a geographically dispersed team across multiple locations.
• Organization and Time Management: Exceptional attention to detail and accuracy and ability to manage confidential and sensitive information.
• Teamwork and Collaboration: You are a team player who can establish and maintain effective working relationships with others and across teams.
• Communication: Excellent interpersonal and communication skills with the ability to interact positively with community members, management and staff.
• Additional Requirements: You have a valid driver’s license and access to a vehicle, as travel within the region may be needed. You’ll also need a clean police check and up-to-date immunization and records.

What you’ll do:

• Facilitate the management, collection, and analysis of clinical and non-clinical data at staff, client, family, and community levels to find opportunities for quality improvement, risk management and program / service enhancement opportunities
• Document and communicate issues and solutions for system improvements as part of ongoing quality assurance initiatives
• Support data governance strategies to ensure the accuracy, integrity and security of clinical information
• Assist in developing, controlling and maintenance of new decision support reports, forms, worksheets, and statistics to provide the tools to deliver high quality health care
• Use analytical tools for data presentation, aggregation, visualization, and analytics to identify patterns and interactions within performance measurement data
• Configure and set up the EMR to support meaningful use
• Support the implemen